What is a Check City.com loan?

A fast, convenient loan, which is usually due on your next payday.

How do I get started?

Just complete the one-time New Customer Loan Application.  Your request will then be processed as quickly as possible and if your loan is approved the funds will be deposited directly into your account the next business day. It's that easy!

Can I apply over the phone?

Yes, you can. To do so, just call our toll free number: (866)294-4672. Once the call is answered, just inform the customer service representative who answers that you would like to apply over the phone. S/he will complete the one-time New Customer Loan Application with you over the phone, and a contract will be faxed to you which will need to be signed and faxed back. Your request will then be processed as quickly as possible, and if your loan is approved the money will be deposited directly into your account the next business day.

How do I receive the loan proceeds?

The process is automatic and convenient. Once your loan is approved, the funds are electronically deposited into your account via an ACH transaction.

How do I pay the loan back?

Just as with receiving the loan proceeds, the process is automatic and convenient. An electronic withdrawal will be made from your account on the loan's due date via an ACH transaction. If you choose to, you may instead pay with a debit or credit card by calling the customer service line by the business day before the loan is due.

What is an ACH Transaction?

ACH Transaction stands for Automatic Clearing House Transaction. It is a method of electronically depositing or withdrawing funds from an account. If your paycheck is directly deposited into your account it is done by ACH.

How much can I borrow?

Loan limits are determined on an individual basis. Your credit limit will depend on a number of factors, some of which include your monthly income, the dollar amount you may have already borrowed from other payday loan companies (if any), and other credit worthiness factors. Many states have limits on the amount which can be borrowed. For more information please check the Annual Percentage Rate Disclosure for your state.

How long does it take to approve my loan and receive the funds?

If you were to apply for a loan right now, and it was approved, the funds could be in your account as soon as the morning of Wednesday, January 7th.

If the loan request is submitted before 7:00:00 PM Mountain Time on weekdays, or 6:00 Pm on Saturdays, then the approval process is usually completed on the same day you apply.

If you apply after 7:00:00 PM Mountain Time on weekdays or after 6:00 PM on Saturdays, or anytime on weekends or holidays, your loan application will be processed on the next business day and the funds will be deposited into your account the business day after that.

How much will a loan cost?

The cost depends on the state in which you reside. For example, in Utah a $100.00 loan due back in two weeks would only cost you $17.00 at an annual percentage of 443.21%. So, on your payday, $117 would be withdrawn from your bank account. Please see the Annual Percentage Rate Disclosure for your state for complete details.

Can I extend or renew the loan if I am not ready to pay it back on the due date?

If you do not want to repay your loan on the due date, you may extend or renew your loan until your next payday, if you live in a state which allows payday loan extensions. Extension requests must be received by 7:00:00 PM Mountain Time the business day before a loan is due.

The cost to extend or renew a loan is an additional fee, charged at the same rate as the original loan fee.

For full details about extensions, including your state's laws, please check the Annual Percentage Rate Disclosure for your state.

Can I pre-pay the balance on a loan?

You may pay towards the balance of a loan, in whole or in part, at any time prior to the due date. Partial payments when requesting an extension are encouraged. Pre-payment is available through the "Options" for the Current Loans on the Members Information page. There is no penalty for pre-paying on a balance and, depending on your state, doing so may result in a reduction of fees charged.

Is it easy to get additional loans?

After successfully completing your first loan, additional loans are a breeze. Simply login to the Members Section and request a new loan.

What happens if I fail to pay back my loan?

We have an in-house Account Improvement Department that will help you get your account back in good standing, and we pride ourselves on our customer service. Once a loan has been paid back you are always welcome to borrow again from us. This same policy applies to our brick and mortar stores.

Do you offer an extended repayment plan or work-out agreement?

Once per calendar year, you (the customer) may opt into an Extended Payment Plan ("EPP") to pay an outstanding loan if you are unable to repay your loan when due. Any outstanding fee will be included in the amount subject to the EPP.

You must request and invoke the EPP by the close of business on the last business day before the loan due date.

To request an EPP you must send an email or fax to us requesting that your loan be put on an EPP. Once you have requested the EPP, an amendment to the loan agreement will be sent to you via the same method in which you requested it. You must then sign the amendment and send it back to us via email or fax prior to the close of business on the last business day before the loan due date.

You may pay the transaction balance in four equal payments coinciding with your periodic pay dates.

We will not begin collection activities while you are under an EPP as long as you meet all obligations under the EPP.

There is no charge for you to enter into an EPP. However, if you default on an EPP, we may charge you an EPP fee and accelerate payment on the balance remaining, as authorized by applicable law.

Please Note: This Extended Payment Plan may be superceded or supplemented by the laws of your state. Please review your loan agreement for more information.